About Us Teclan are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@lapcase.com.

COMPLAINTS: Complaints will be dealt with fairly and promptly. An acknowledgement will be sent out within 3 working days and a decision reached within a further 2 working days. In any event, the customer will be kept fully informed of the complaint process.

Our Contact details:
teclan
Kilcoy House, Tore, Ross-shire. IV6 7RZ
Phone:0870 479 2682 Email: info@lapcase.com
Making A Purchase It's easy to buy from our site. Just browse our range, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, American Express, Maestro and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.
Shipping And Handling A standard charge of £4.95 will apply, or if next day required £9.99
Delivery Schedule We dispatch your order right away if the order is received before 4.00 pm and is in stock. We will normally send your order to you in 3 business days. Please note that this is not guaranteed. If you require a quicker delivery please choose "next day"

CUSTOMS INFORMATION FOR INTERNATIONAL ORDERS

The responsibility for payment of custom duties rests with the client. Deliveries to some countries may be delayed by customs.

We reserve the right not to deliver to some countries if we consider there is a risk that you will not receive your order.

We reserve the right to refuse any order and amend our terms of trading or prices without notice. Items and special offers are available only whilst stocks last.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 17.5% VAT is added. We accept web orders for the uk only - Please call 0870 760 7995 for orders to the European Union
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us on info [at] caseplace [dot] co [dot] uk, alternatively, you can call on 0870 479 2682 (International +44 0870 479 2682) or fax us on or write to us at teclan Unit 6 7 Canal Road Inverness IV3 8NF United Kingdom

Privacy Policy Caseplace.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We have a 28 day returns policy, if you are not satisfied with your purchase.You will need to inform us prior to returning the goods and they must be unused. In return you will receive a full refund for your goods. Please note that shipping charges are not refundable.

SPECIAL ORDERS AND BULK PURCHASES:
Special Orders, bulk and negotiated purchases are not returnable outside of minimum distance selling regulations (as laid down by the UK distance selling directive) unless damaged or faulty. Please note that for orders of multiple items (usually more than 5 items) you will be contacted by telephone to confirm your order details.

Updated March 2007
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